Terms of Service

Geco Signatures is provided by Geco Technologies Ltd, a company registered in England and Wales (company number 16374153, VAT number 1234) with its registered office at Unit 78 Claydon Business Park. In these terms "we", "us" and "our" mean Geco Technologies Ltd.

Geco Signatures is a business service. By creating an account, accepting these terms on behalf of a business, or using the service, you confirm that you are acting in the course of a trade, business, craft or profession and that you have authority to bind the business you act for ("you", "your" or the "Customer"). We do not offer the service to consumers, and the consumer protections in the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the subscription-contract provisions of the Digital Markets, Competition and Consumers Act 2024 do not apply to this agreement.

If you are a managed service provider or agency using the service for your own clients, you are our Customer for every workspace you create. You are responsible for having each client's authority to connect their Microsoft 365 tenant and to process their data through the service.

Geco Signatures applies email signatures, disclaimers and automatic replies to mail sent through Microsoft 365. Mail is routed from your tenant through our relay by an Exchange Online transport connector, the signature is inserted according to the rules you configure, and the message is handed back to Microsoft 365 for delivery. The service also reads directory data (names, job titles, phone numbers and similar attributes) from your tenant through Microsoft Graph to populate signatures.

Connecting a tenant requires consent from one of its Global Administrators. We only ask for the Microsoft permissions the service needs, and you can revoke them in your Microsoft 365 admin centre at any time, which stops the service for that tenant.

We may improve, change or withdraw features from time to time. We will give reasonable notice of any change that materially reduces the service.

You must keep your sign-in details confidential and use a strong, unique password. We offer two-step verification with an authenticator app for password accounts and strongly recommend it. You are responsible for everything done through your account unless it results from our breach of these terms.

Tell us promptly at security@gecosign.com if you believe your account or a connected tenant has been compromised.

Where we offer a free trial, the trial length and any limits (for example the number of users or tenants) are shown when you start it. A trial ends automatically when the period expires. If you have not subscribed by then, signatures stop being applied and mail continues to flow unchanged through Microsoft 365 until you remove the transport connector. We may withdraw or change trial offers at any time, and a business may take one trial.

Fees are charged per licensed user per billing period, at the price shown at checkout. All prices are stated exclusive of VAT. VAT is added at the applicable rate where we are required to charge it; if you give us a valid VAT registration number for a business outside the UK we may apply the reverse charge where the rules allow.

Payment is taken in advance by card or another method supported by our payment provider, Stripe. Seat counts are kept in line with the users you license in the service: adding users increases the next charge pro rata and removing users reduces it. You authorise us to charge the payment method on file for each renewal and for seat changes.

If a payment fails we will retry it and notify the billing contact. If it remains unpaid 14 days after the due date we may suspend the service for that workspace until it is paid. Mail is not blocked by a suspension; it passes through unchanged.

We may change our prices. We will tell the billing contact at least 30 days before a price change takes effect, and it will apply from the next billing period after that notice. If you do not accept the change you may cancel before it takes effect.

Each workspace subscription runs for the billing period chosen at checkout (monthly or yearly) and renews automatically for the same period until cancelled.

You can cancel at any time from Settings, Billing, or through the Stripe billing portal, without giving a reason and without contacting anyone. Cancellation takes effect at the end of the current billing period; you keep the service until then and are not charged again.

Because this is a business agreement there is no statutory cooling-off period. As a goodwill gesture we offer a full refund of a workspace's first payment if you ask within 14 days of it being taken. Our Refund and Cancellation Policy sets out the details. No other refunds are given for unused time unless the law requires it or we have agreed otherwise in writing.

You own your data. This includes your signature designs, rules, directory data pulled from your tenant and the content of mail that passes through the relay. You grant us a licence to process that data only as needed to provide the service, to keep it secure and to meet our legal obligations.

Mail passes through the relay in memory for signature processing and is not stored after it is handed back to Microsoft 365. We keep delivery metadata (sender address, recipient count, rule applied, outcome and timing) so you can see what happened and so we can support you; we do not keep message bodies or attachments.

We act as your processor for personal data in directory data and mail content, under the Data Processing Addendum, which forms part of these terms. We act as a controller for your account details and billing records, as described in our Privacy Notice.

On termination you can export your templates and settings for 30 days, after which the workspace and its data are deleted, except for records we must keep by law (such as invoices) and backups that are overwritten in the normal cycle.

You must not use the service:

• to send unsolicited bulk email or anything unlawful, defamatory or infringing;
• to connect a tenant you are not authorised to administer;
• to probe, scan or test the security of the service without our written agreement, or to interfere with its operation;
• to resell the service as your own, except to your own clients as part of a managed service, where you remain our Customer.

We may suspend a workspace that breaches this section after telling you, or without notice where there is a risk to other customers or to the service.

We own the service, its software and its template gallery. You may use templates we supply within the service. Nothing in these terms transfers ownership of the service to you or of your content to us. You may not copy, modify or reverse engineer the service except as the law allows.

If you give us feedback we may use it without obligation to you.

Each of us will keep the other’s confidential information confidential, use it only for this agreement and protect it with at least reasonable care. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

We aim for the service to be available continuously but do not guarantee uninterrupted operation. The relay is designed so that if it is unavailable, Microsoft 365 queues mail and retries, and signatures are simply not applied to messages that cannot be processed in time. Planned maintenance is announced in advance where practical.

Support is by email at support@gecosign.com during UK business hours. A service level agreement applies only if we have signed one with you.

We warrant that we will provide the service with reasonable skill and care and substantially as described. All other warranties, conditions and terms implied by law are excluded to the fullest extent permitted. In particular we do not warrant that signatures will render identically in every mail client, that Microsoft 365 will always route mail through the connector, or that the service will meet requirements you have not told us about.

You warrant that you have the right to connect each tenant and to have its directory data and mail processed by us, and that your use complies with applicable law.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither party is liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, and our total liability under or in connection with this agreement in any 12-month period is limited to the fees you paid us for the affected workspace in that period.

We are not responsible for Microsoft 365, Stripe or other third-party services, or for mail that is delayed or altered by them.

You may end this agreement for a workspace by cancelling its subscription. We may end it on 30 days’ notice, or immediately if you materially breach these terms and do not fix the breach within 14 days of being told, if you become insolvent, or if we are required to by law.

On termination your right to use the service ends, outstanding fees become due, and section 7 applies to your data. Sections that by their nature should survive (including 9, 10, 13 and 16) continue.

We may update these terms. We will give the billing contact at least 30 days’ notice of any material change by email or in the service, and the change applies from the next billing period after the notice. If you do not accept it you may cancel before it takes effect. The version number at the top of this page identifies the terms you accepted.

• This agreement, the Data Processing Addendum, the Refund and Cancellation Policy and the Privacy Notice are the entire agreement between us about the service.
• Neither party may assign this agreement without the other’s consent, except that we may assign it to a successor to our business.
• Neither party is liable for delay caused by events outside its reasonable control.
• No one other than the parties has rights under this agreement.
• Notices to us go to support@gecosign.com; notices to you go to your billing contact.
• This agreement is governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.